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| Express
Service ( 4 hour response ) |
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| This service
covering the Sydney CBD and its adjacent area of 30Km radius
guarantees that 3net technician will be at your door within
4 hours, at the latest, after receiving your call. |
- 4 hour response
- $170 per Hour
- Minimun 1 hour charge
(Call out Fee)
- On-site Maintenance and Hardware Replacement
- On-site Troubleshooting, Update &
Upgrade
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| Providing
that: |
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The calling customer is a repeated customer
- The call is received before 2PM for the service to be
carried
out on the same day.
- We originally setup and currently maintain the system. |
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| Standard
Service ( per call ) |
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- Next day response
- $120 per Hour
- Minimun 1 hour charge (Call out
Fee)
- On-site Maintenance and Hardware Replacement
- On-site Troubleshooting, Update & Upgrade
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“Next
Day Response”
service: |
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is available only to a repeated
and packaged service clients
- is delivered provided that 3net Technician accepts
your request for service before 5:00 pm of a business
day.
- means the service will be attended to by the end of
the
next business day |
| Setup & Maintenance
Support: |
- excludes third party products
and services.
- is available from 8:00am to 8:00pm
from Monday to
Saturday excluding public holidays |
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| Telephone
Support ( per call ) |
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- $20 per Call - Up to 10 minutes.
- $40 per Call - Up to 20 minutes.
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| Premium
Service ( Package ) |
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- Same day response
- $150 per hour - minimum 1 hour charge (Call out Fee)
- The service includes:
- Network Documentation and System Recovery Plan
- On-site Maintenance and Hardware Replacement
- On-site Troubleshooting, Update & Upgrade.
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| Corporate
Service ( Package ) |
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- 4 hours response time
- $170 per hour - minimum 1 hour charge (Call out Fee)
- Designated support team
- The service includes:
- Telephone Support
- Network Documentation and System Recovery Plan
- On-site Maintenance and Hardware Replacement
- On-site Troubleshooting, Update & Upgrade.
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| Warranties
& Terms of Service |
*All service
charges include 3 months supports.
*Hardware warranties are 12 months to base (unless otherwise
stated).
*All monitor & printer warranties are covered by their manufacturers.
Our working hour is 8:00 AM to 8:00 PM
Monday to Saturday excluding Public holidays. |
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